Ben Morgan Profile

Ben Morgan

System Admin / Data Architect

I’m a hands-on IT professional with experience in systems administration, workflow automation, and technical support for large user bases. I’ve worked as an assistant team lead, contributed to policy-setting meetings, and helped harden systems through security scans and PowerShell scripting. Whether troubleshooting hardware/software issues, educating end users, or streamlining help desk operations, I’m committed to delivering effective and scalable IT solutions.

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Resume

Experience

Data Architect
DEVCOM Aviation & Missile Center - IPTA Contract
September 2024 - Present
  • Created reports to help teams identify improvement areas
  • Designed, developed, and maintained Power Apps solutions to automate business processes and enhance user experience.
  • Created Power Automate workflows to streamline approvals, notifications, and data integration across platforms.
  • Wrote custom Power Automate expressions and Power Apps formulas for complex logic and automation.
  • Documented workflows, best practices, and troubleshooting guides for Power Apps, Power Automate, and Power BI.
  • Worked with business stakeholders to gather requirements and deliver low-code/no-code solutions that improve productivity.
Tier 2 System Administrator
DEVCOM Aviation & Missile Center - IPTA & UAH Contract
January 2022 - September 2022; June 2023 - September 2024
  • Acted as an assistant team lead
  • Participated in meetings to set policies and changes
  • Performed hardening of systems
  • Performed security scans of removable media and user systems
  • Wrote PowerShell scripts to solve redundant problems
  • Created documentation for end users and provided feedback on peer-created documentation
  • Assisted users with Microsoft/Army 365 error codes
  • Instructed and mentored new employees on procedures and practices
  • Logged help desk requests through Jira
  • Installed user’s credentials on mobile phones using Ivanti MobileIron MDM
  • Assisted and educated users with troubleshooting software and hardware issues
Classroom Technician (Steps 1-3)
The University of Alabama in Huntsville
October 2019 - December 2020
  • Installed and maintained 150+ computers & audio-video components within classrooms
  • Installed monitors and projector systems for classroom computers
  • Planned software deployment throughout the campus
  • Supported professors with classroom technology needs and issues
  • Instructed professors and new coworkers on how equipment is operated and maintained
  • Provided ideas to increase efficiency in our day-to-day workflow
  • Provided solutions to the UAH Systems team on how Classroom Tech can more efficiently deploy and manage classroom computers

Additional IT Experience

Football Film Manager & Technician
Athens City Schools
August 2017 - Dec 2022
Home Unraid Server
March 2024 - Present

Education

Bachelor of Science in Computer Science
The University of Alabama in Huntsville
August 2019 - May 2024

Minor in Information Systems

Skills

PowerShell (Intermediate)
Python (Novice)
C++ (Novice)
ARMv8 Assembly (Novice)
Oracle SQL (Novice)
System Hardening
GitHub
Active Directory, SCCM, & Group Policy
Atlassian Jira
Teamdynamix
Windows, macOS, & Linux Experience
Mentoring & Educating
Documentation Creation
Microsoft Power Platform
Docker

Certifications

Active Security Clearance
CompTIA Security+ (SY-601)
CISA Windows Operating System Security
Atlassian Jira & Confluence Fundamentals
Department Of The Army Cyber Security Fundamentals